Frequently asked questions

KittiPoy connects homes with verified local professionals — plumbers, electricians, drivers, carpenters and more. "Kittipoy" (കിട്ടിപ്പോയി) is what you say when something is sorted: consider it done!

We're launching in Kochi, Kerala, then expanding across Kerala. Professionals anywhere in Kerala can pre-register now.

Yes — browsing and booking is free for customers; you pay only for the service itself. Joining as a professional is also free.

Create an account (phone/email + password), pick a category, choose a professional or a specific service, enter your address and confirm. You can pay by cash or online at booking time.

Yes — every booking has live status: requested → accepted → on the way → working → done, with push notifications at each step.

You can cancel free of charge while the booking is pending or accepted (before the professional is at your door). Repeated last-minute cancellations may affect your account standing.

Professionals set the prices of their own services — you see the exact price before booking. The professional may adjust the final amount only if the scope changes, and you'll see why in the app.

Pay the professional directly — cash at completion or via UPI to their UPI id (the app opens your UPI app in one tap). Money never routes through KittiPoy: the platform is completely free for customers.

Report it from the booking screen. Our support reviews every complaint, and verified providers keep ratings — poor performers don't last.

Register on the onboarding portal with your mobile number and email, complete KYC (live photo, 20-second introduction video, ID and address proofs front & back), and submit. Our team reviews, usually within a working day.

One government photo ID (Aadhaar, PAN, passport, or driving licence — front and back) and one address proof (utility bill, ration card, or rental agreement — front and back). Photos must be clear and uncropped.

When your KYC is approved, we email you a one-time password for the Partner app. Log in with your phone number or email and that password, then set your own from the app.

Only the verification team member reviewing your submission — every viewing and decision is recorded in an audit trail. Documents are never shown to customers; your public profile shows only name, photo, category, ratings and distance.

Directly from the customer at the door — cash or UPI to your own UPI id (set it in your profile; customers pay via the UPI app in one tap). Mark the payment received in the Partner app and your earnings dashboard tracks everything.

You'll get the exact reason by email and in the portal. Re-capture the flagged items and resubmit — rejections most often are just blurry photos.

Verified identities for every professional, live-tracked job status, a rating and complaint system on every booking, and account blocking for violators. Report issues from the booking screen any time.

On secure servers in India-region infrastructure. Identity documents are held outside the public web root with authenticated, audited access. Details in our Privacy Policy.

Email [email protected] from your registered contact. We'll process it within 30 days, subject to pending obligations.