KittiPoy Professional (Partner) Terms of Use

These terms (the "Professional Terms") apply to you as an independent service professional on KittiPoy. Customers are governed by separate Customer Terms. By completing verification and going online on KittiPoy, you accept these terms.

1. Your status — an independent business

KittiPoy is a marketplace: it surfaces your profile and routes bookings to your Partner app. You are not our employee, agent or partner; you are an independent service provider who decides your services, prices and working style. KittiPoy does not guarantee any minimum volume of work.

2. Eligibility & verification (KYC)

• You must be at least 18 years old and legally permitted to provide your trade in the locations you list.
• You must be verified before appearing to customers: live photograph, a 20-second introduction video, government identity and address documents, plus your work category and city.
• You must submit truthful, unmodified documents. We may refuse or revoke verification with a stated reason — for example, forged documents, failed re-verification, or safety concerns.
• Only one Partner account per person; accounts can't be sold, shared or transferred.

3. Listing fees — the only charges KittiPoy makes

• Verification and your first 90 days are free (starting when your KYC is approved).
• After that, staying visible in search costs the listing fee: ₹99 for 30 days. Renew early and periods stack. Reminder notifications and emails are sent before expiry.
• You may optionally feature your profile for ₹199 for 30 days (boost), which places you above standard listings in nearby search. A boost requires an active listing.
• These platform fees are billed through Razorpay with verification; they are service fees for platform visibility — you keep 100% of what customers pay you for jobs. No commission. No customer-side charges.
• Failure to renew lapses your listing (you vanish from search until renewed); your verified status, ratings and data are retained.

4. Earning & getting paid — directly from customers

• Customers pay you directly: cash on completion, or UPI to the UPI id you configure in the app. The Platform never collects or custodies job amounts and charges you no commission on them.
• State a clear price before starting; if scope changes, state the changed amount before continuing work.
• Confirm "payment received" in the Partner app after cash/UPI settlement — this keeps both sides' records straight and the job closed.
• You are responsible for your own taxes and statutory registrations (GST, licence, insurance as applicable).

5. Work standards & safety

• Work safely, legally and to a professional standard; protect customer premises, data and privacy.
• Show up on time, or update your status from the app (on the way, started, done) — statuses drive the customer's trust display.
• Don't subcontract a job to an unverified person. The booked professional is personally accountable.
• Carry out jobs only in categories you listed; misrepresenting skills is grounds for removal.

6. Customer data & contact rules

• Customer contact details are given to you only to complete the booked job.
• After a job ends (completed, cancelled or declined), the Platform masks the customer's phone number from your job record — you lose access to it. Don't attempt to harvest contacts or move customers permanently off-platform; systematic off-platform avoidance is a ban-level offence.
• Customer data is confidential: no marketing to them, no sharing with third parties, no retention beyond legitimate business need.

7. Ratings, reviews & chat

• Customers rate you; ratings are shown on your public profile. Review honestly and never pressure, incentivize or fabricate reviews (two-way reviews apply — customers can be reviewed by you too).
• In-app chat is for coordinating work or support. Unlawful or abusive chat content is a violation.

8. Suspension, bans & field reviews

• Our verification and support team reviews conduct reports. Serious issues can result in a ban recommendation reviewed by an administrator; a confirmed ban blocks your account, switches you offline and removes app notifications.
• Honest mistakes are handled with warnings and re-verification where possible; fraud, forged documents, safety incidents and harassment typically get permanent bans.

9. App-store acknowledgement (Apple & Google)

• This licence applies between you and KittiPoy only — Apple Inc. and Google LLC are not parties to it and bear no responsibility for the Partner app, its content or maintenance.
• To the maximum extent permitted by applicable law, any claim about the Partner app is brought against KittiPoy, not the app store.
• Listing/boost purchases made inside a store (if ever offered that way) follow that store's refund policy; today they are billed via Razorpay within the Platform.

10. Privacy & your data rights

• We process your identity data (including KYC documents), work details, ratings, chats and device tokens per the Privacy Policy. KYC documents are stored outside the public web root; only the reviewing team member sees them, and every viewing/decision is audit-logged.
• You can access, export, correct or delete your data: Profile → Delete account & data in the Partner app, or email [email protected]. We respond within 30 days.
• Grievances: Get help → chat in the app or the grievance officer above.

11. Disclaimers & liability

The Platform is provided "as is". We don't guarantee any volume of bookings, customer payment behaviour (collection is your direct arrangement), or uninterrupted availability. To the maximum extent permitted by law, KittiPoy's aggregate liability to you relating to the Platform is limited to the amount of platform fees you paid us in the 3 months preceding the claim; indirect and consequential losses are excluded. Nothing here limits liability that cannot be limited by law.

12. Term & termination

These terms run while your account is verified and active. You may stop using KittiPoy and delete your account at any time (erasure handling per section 10). We may suspend, delist or terminate for terms breaches, legal risk or safety incidents — with notice where reasonably possible.

13. Governing law & disputes

Governed by Indian law. Disputes go through the grievance process first (section 10); unresolved disputes are subject to the exclusive jurisdiction of courts at Kochi, Kerala.

14. Contact

KittiPoy · kittipoy.com · Kochi, Kerala, India · partner support [email protected] · privacy [email protected] · legal [email protected]